AT Gym Floorings Dubai, we will provide quality and safe flooring solutions that will be durable and high-performance. Only provide a smooth customer experience, which is reflected in the selection of the material, professional installation throughout Dubai, and the UAE. In case of a refund or exchange, we have made our policy straightforward, just, and problem-free.
Gym Floorings Dubai Return Policy: Simple Service Assurance
Return Eligibility Conditions
We accept return or replacement orders in the following situations:
Incorrect Material Delivered:
In case you are given a gym floor material that is not as per your needs, our team will give you a refund or replacement immediately at no additional cost.
Damaged or Defective Material:
When flooring comes in with noticeable damage, production flaws, or fails to conform to the agreed specifications, you can request a refund following our inspection and verification.
Unused Material in Their Original Forms:
The change of decision can only be accepted as a return in the case of unused, uninstalled, and original packaging of the product. The requests should be done within 14 days of delivery.
Which Things are Non-Returnable?
The following things cannot be returned:
Customized Flooring Solutions:
If you get custom-made floor material, then they are non-refundable unless there is a defect on our part.
Discounted Flooring:
If you buy flooring material that is already on sale, then we will not give you a return unless there is an issue at the time of delivery.
Flooring Service:
At last, if the flooring has been laid or installed in your area, it cannot be returned unless a fault is detected at the time.
How to Start the Return Process?
The following steps are to start your return process:
Step 1: Contact the Support Team
Send us your order details and why you should wanna return or request a refund on that.
Step 2: Authorize Approval
Our team will consider your request, and a Return Authorization number will be assigned to it, which will be required to complete your request.
Step 3: Secure Packaging
Repackage in the original packaging, including all accessories, and label with RA number.
Step 4: Refund or Replacement Process
After receiving and verifying the returned item, we refund or replace it. Refunds will be given within 10-14 working days, and orders will be substituted instantaneously.
Return Shipping Responsibility
Our Responsibility:
Where the reason behind the return is due to a damaged or incorrect product, then all the expenses of returning the product will be paid by Gym Floorings Dubai.
Customer Responsibility:
The shipping costs will be paid by the customer in case the turnaround is a consequence of a preference change.
What Is Our Commitment to Our Customers?
At Gym Floorings Dubai, we aim to deliver a smooth and reliable experience all around. We have a support team, which will be willing to assist you in the process of returning and ensure that your issues are dealt with effectively.
We believe that the procedure of choosing the right gym flooring should not be a stressful one. Having a return policy that will give you confidence and peace of mind during the purchasing process or when getting our flooring service.